Specific Policies for Our Items
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.
-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.( But we need to subtract the 7% PayPal fee + Website transaction fee ）
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
-Once your order has been shipped,it can no longer be cancelled.
If you need to cancel your order, please email firstname.lastname@example.org for help.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.
1.contact us within 7 days after you receive the items.
2.We will send new dress once we received the item you returned.
3.You need to pay the return shipping fee and the shipping fee of new dress.
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. If you request 100% same as the picture, please don't make payment. I am sorry for it. but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!If it is because of your reasons, you need to take some responsibility.Hope you can understand.
For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.
For accessories, we do not accept return. Please note accessories are final sale.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together .
Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we cannot guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
Please carefully follow our guide:
1. Contact us within 2 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3,Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4,Just quality problems or size mistake, we accept returning.
5. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
6. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.
7.The shipping method that we used for u then when u ship it back you must use the same one. If we ship the dress to you by DHL/UPS then you need to use this one, too.